There is a minimum 16-week commitment for all packages. This is so we can be with you every step of the way, helping you establish sustainable habits, navigate setbacks and educate you about everything you need to know to maintain success long after you have achieved your initial goals.
If you are going on holidays, are sick, injured, or need to suspend for a short period of time, we will hold your time slot for a maximum of four weeks. Please contact Vitalita Health and Fitness to discuss suspension.
If you wish to terminate the agreement as a result of Permanent Sickness or Physical Incapacity, we require written notice detailing:
- the nature of the illness or incapacity; and
- how the illness or incapacity prevents you from completing the remaining Sessions.
If you wish to terminate the agreement for any other reason, we require 28 days’ notice in writing. Notice can be given by letter or email to Vitalita Health and Fitness. You are responsible for cancelling any Direct Debit or arrangements.
Please arrive on time for your scheduled Session as Sessions will finish within the allocated time, regardless of late arrival. To ensure you get the most out of your Session, it is recommended that you arrive ten minutes early to warm-up.
We understand that, occasionally, you may need to reschedule a Session and will do our best to accommodate your request. If we are unable to find an alternative time and/or your request is made within 24 hours of the scheduled Session, you will be charged in full for the Session.
Cancellations and Missed Sessions
If you are unable to attend a scheduled Session, a minimum 24 hours’ notice is required or you will be charged in full for the Session. This policy also applies to no-shows / missed Sessions.
All sessions with Vitalita Health and Fitness are to be paid for in advance via cash or Direct Debit. Payment is due the Friday prior to your session.
Direct Debit payments are facilitated by IntegraPay and are subject to the following fees and charges:
- Initial administration fee -$2.20
- Direct Debit fee – $0.88/transaction
- Failed transaction – $4.40
Payments by credit card attract an additional processing fee:
- Visa / Mastercard – 1.98% of the value
- American Express – 3.85% of the value